Privacy Policy

Clear-all-my-debts.co.uk has the legal responsibility to protect all the information that they gather from you and inform you how they use this information under the Data Protection Act of 1998.
They gather two types of information from the visitors of this website:

· Personal Information through telephone or submitted inquiries
· Site Usage Information from log files and cookies

How Does Clear-all-my-debts.co.uk Your Information

By making inquiries on this website, you are asked to submit your personal information. All the information that we collect are used now for marketing purposes or in the future concerning on the service that you have requested from us.

Marketing Preferences

You have all the legal right to inform us not to contact you for any marketing purposes. Feel free to write us at this address:

Compliance, Clear-all-my-debts.co.uk

To Access Your Information

You have all the legal right to view all your information that we hold. To view your records, email to: enquiries@clear-all-my-debts.co.uk

How does Clear-all-my-debts.co.uk use Site Usage Information?

Cookies

A cookie is a small quantity of data, comprising an anonymous identifier which is sent on your browser from a computer of a website and is then stored on the hard drive of your computer. Every website is capable of sending its own cookie on your browser if the preferences of your browser allow it. However, in order to guard your privacy, the browser permits only a web site to access the cookies that it has already sent to you and not the cookies that have been sent by other sites.

The Use of Cookies

This website utilizes a cookie in order to track the individual users across our site. A cookie is also used to recognize users if they visit this site not just once. This doesn’t record nor track personal information that can be used to recognize you. They only use this information for analytical intentions. Most of the browsers are set on not to accept any cookie that is within their privacy settings. Microsoft Internet Explorer MSIE 7.0 is the kind of browser you’re using.

Log Files

Similar to cookies, log files enables us to record all the usage of this site. All the information is used for analytical purposes in order to understand pattern behaviours of users and to assist us in improving our website. Log files don’t contain any personal information and are not utilized to recognize the site’s individual pattern use.

Clear-all-my-debts.co.uk’s Customer Complaint’s Procedure

If you think that there is something you need to complain about them. The Company takes pride through our customer service and takes pains in ensuring that you understand all the advice that we give you, all the actions that we recommend and all the payments that we charge.

Their objective is to give you proper advice as much as possible and constantly do our very best to deal on your affairs through a timely manner. If your concerned is on any aspect of the service that we provide, feel free to talk with your personal debt adviser. They will be able to explain things on you.

Another portion of their commitment to their customer service is to have a complaint procedure that you can make use of whenever you are not satisfied with the aspects of our service.

They will deal to any complaint that you may have quickly and fairly. If you are not satisfied with how they treat your complaint, they will provide you the necessary information to refer your complaint on the Financial Ombudsman Service.

How to complain

While they are trying to resolve the issues that you have on the telephone, you can do a formal complaint that you needs to set out through writing. It is recommended that you contact us either by emailing to:

complaints@ clear-all-my-debts.co.uk